Privacy Policy – Kanz Rider

Last Updated: 10 December 2025

This Privacy Policy explains how Kanz Rider (“the App”, “we”, “our”, or “us”) collects, uses, and protects rider information. This policy applies to all users who use the App to request and complete rides.

By installing or using Kanz Rider, you agree to the collection and processing of information as described in this Privacy Policy. If you do not agree, please discontinue using the App.

Developer / Company: Parkhya Solutions Pvt. Ltd.
Contact Email: support@kanzride.com

1. Information We Collect

1.1 Information You Provide

• Account details: name, phone number, email address, password, profile photo (optional).
• Ride information: pickup and drop-off locations, trip details, payment preferences.
• Support messages: information sent to customer support, such as messages or attachments.
• Payment information: card or wallet details (processed by third-party payment providers when applicable).

1.2 Information Collected Automatically

• Device information: device model, operating system, device identifiers, network information.
• App usage data: app interactions, screens viewed, timestamps, crash logs, and diagnostics used to improve performance.
• Approximate location: IP address for security, fraud prevention, and service optimization.

1.3 Location Information (Riders)

Kanz Rider collects precise location data while the app is in use or when location permission is granted. This is required to:

• Suggest nearby pickup points
• Match you with available drivers
• Provide accurate driver arrival times
• Calculate trip routes and pricing
• Enhance user safety and trip monitoring

Important: The rider app does not collect background location data. Location is accessed only when the rider is actively using the App or grants permission.

1.4 Additional Data Types

• Device identifiers: advertising ID, device ID, and analytics identifiers.
• Crash reports: used to fix issues and improve app stability.
• Activity data: taps, gestures, and app behavior analytics.

2. How We Use Rider Information

• To create and manage rider accounts
• To suggest pickup locations and provide trip options
• To match riders with drivers
• To calculate estimated fares and trip routes
• To enhance safety and prevent fraud
• To process payments and ride history
• To improve app performance and user experience
• To comply with legal and operational requirements

3. Legal Basis for Processing

• Contract necessity – providing the ride service
• Legitimate interests – safety, fraud prevention, analytics
• Legal obligations – compliance with applicable laws
• Consent – where required for specific features

4. Sharing of Information

• With drivers: pickup location, name, and essential trip details to complete the ride.
• With service providers: payment gateways, hosting providers, messaging services, analytics tools.
• For legal reasons: law enforcement, fraud investigations, regulatory obligations.
• In business transfers: mergers, acquisitions, or restructuring events.

5. Data Retention

Rider information is retained as long as necessary to operate the App, comply with laws, resolve disputes, and maintain accurate trip records.

6. Data Security

We use technical and organizational measures to protect your data from unauthorized access, misuse, or alteration. However, no method of electronic transmission or storage is completely secure.

7. Your Rights

• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion where legally permissible
• Object to certain data processing activities
• Withdraw consent where applicable

8. Children’s Privacy

Kanz Rider is not intended for children under 18 years old. We do not knowingly collect or store data from minors.

9. Third-Party Services

The App may contain links or integrate with third-party services (e.g., payment processors). These services have their own privacy policies, and we are not responsible for their practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy when needed. Updates become effective once posted in the App or on our website.

11. Contact Us

For privacy or data-related questions:
Email: support@kanzride.com
Developer: Parkhya Solutions Pvt. Ltd.